HMRC closes the VAT registration helpline 

From‌‌‌‌‌ ‌‌‌Monday‌‌‌ ‌‌22nd May 2023, HMRC has closed its VAT registration helpline – a subsidiary of the VAT helpline – which was specifically tasked with helping taxpayers with their VAT registration application. 

In future, advisers from this helpline will be redeployed processing VAT registration applications rather than answering helpline calls.  

Why was this decision made?

HMRC analysis has shown that over 85% of calls to the VAT registration helpline are from customers who want an update on the progress of their applications. 

There’s already a ‘Check when you can expect a reply’ tool on gov.uk that gives a date when you may expect a reply from HMRC. HMRC feels that as this information is already available, the time spent in addressing these queries can be better used to process applications instead, which, if accurate, is fair comment!

When should you expect a response?

HMRC states that applicants can expect a reply within 40 working days of the submission of their VAT registration application. 

Those with applications that have been submitted who haven’t yet reached the 40 working days deadline should not contact HMRC.  

Those who submitted an VAT registration application more than 40 working days ago, or are replying to a request for further information (VAT 5),  can use a dedicated email inbox, vrs.newregistrations@hmrc.gov.uk to chase for a response. Applicants who have not received a response to their initial application within 40 working days will then receive a reply to their email within five working days.

If you’re affected and unsure of where you stand, please get in touch with us, but this change will, in theory, streamline the application process and hopefully make it more efficient.