Xero changes terms of service

Bookkeeping, News, Xero,

Xero has announced significant updates to their Terms of Use which will take effect from 27th September 2024. These changes are, it says, designed to enhance clarity, ensure transparency and better align with current business practices.

So, what’s changing?

  • Notification Process – Xero will now provide 60-day notice for any material changes to their terms, ensuring users have ample time to review and understand updates before they take effect.
  • Compensation Clarity – The compensation section has been revised to clearly define when and how compensation might apply, giving users better insight into their rights and expectations.
  • Termination Policy – Xero has clarified its stance on subscription termination. In cases of non-payment, Xero will not immediately suspend or terminate a subscription. Instead, they will follow a specified process outlined in the terms.
  • Liability, Indemnity, Warranty and Dispute Resolution – Revisions have been made to these sections to clarify the circumstances under which these terms apply, providing a more transparent understanding of user responsibilities and protections.
  • Access Requests – In certain circumstances, as Xero accountants, we may be asked to provide read-only access to clients’ Xero subscriptions. This change is intended to ensure clients can continue to operate their businesses with minimal interruptions. 

Minor adjustments have also been made across various terms and incorporated agreements, so if you’ve missed the notification from Xero, you can check the latest Terms of Use on the Xero website.

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