Do you have a plan to record your customers’ details?

Coronavirus, Data Protection,

This week brought the announcement both of the loosening of Lockdown restrictions and that many more businesses can reopen from 4th July.

There is however one key feature of the guidance that hasn’t been made very clear in the media.

The guidance around reopening (in England) includes a requirement for ALL businesses to keep a temporary record of customers and visitors for 21 days.

This is to make it easier for the NHS Test and Trace service to contain clusters or future outbreaks.

The guidance says that this should be handled ‘in a way that is manageable for your business’.

Further guidance on how to do this will evidently follow, as Data Protection requirements will need to be considered.

In the meantime, we would recommend that each business create a process to keep a record of the contact details of your customers. Ensure these records are kept securely, and are not available for other customers to see.

We’ll let you know when we hear more on this one! We assume that, as with other announcements over the last few months, the detail is still to be decided.